Voipware Terms of Service
Voipware.com ("Voipware") makes available for your use on its websites ("Website" or "Site")
information, documents, software and products (collectively "Materials") and various services offered by
Voipware (each a "Service" and collectively "Services") subject to the terms and conditions set forth in this
document ("Terms of Service"). By accessing or using this Site, which includes your access to or use of any
Materials or Services, you agree to be bound by these Terms of Service. If you do not wish to be bound by these
Terms of Service, you may not access or use the Site, Materials, or any of the Services. By using the Materials
or Service, you are agreeing to be bound by these Terms of Service.
Voipware may modify the Materials, Services and Terms of Service at any time without notice and such modifications
shall be deemed effective immediately upon making such changes. Additionally, when using particular Services
or Materials, you shall be subject to all posted agreements, guidelines or rules applicable to such Services
or Materials that may contain terms and conditions in addition to those in the Terms of Service. All such guidelines
or rules are hereby incorporated by reference into the Terms of Service.
Voipware may maintain many different language versions of the Website, and in the event there is any inconsistency
and any other language version, the English version shall be binding.
Service is offered on a prepaid basis for VoipwarePrepaid and VoipwareCallingcard accounts and any balance remaining
on such accounts will expire 120 days from the date of purchase of your account or your last recharge of such account,
whichever is later. Service is offered on a monthly basis for all VoipwareMonthly accounts for a term which begins on
the date that Voipware activates your Service and ends 30 days later. For VoipwareMonthly accounts, subsequent terms
of this Agreement automatically renew on a monthly basis without further action by you unless you give Voipware written
notice of non-renewal at least ten (10) days before the end of the monthly term in which the notice is given.
VoipwareMonthly accounts purchase the Service for full monthly terms, meaning that if you attempt to terminate Service
prior to the end of a monthly term, you will be responsible for the full month's charges to the end of the then-current
term. Due to our verification process, all funds may not be available for immediate use.
If you have subscribed to one of Voipware's consumer services (VoipwareMonthly, VoipwarePrepaid, or VoipwareCallingcard),
the Service is provided to you as an individual user, for your personal, non-business and non-professional use. This
means that you are not using them for any commercial or governmental activities, profit-making or non-profit, including
but not limited to home office, business, sales, tele-commuting, tele-marketing, autodialing, continuous or extensive
call forwarding, fax broadcast, fax blasting or any other activity that would be inconsistent with normal residential
usage patterns. This also means that you are not to resell or transfer the Service to any other person for any purpose,
or make any charge for the use of the Service, without express written permission from Voipware in advance. You agree
that your use of the Service, or the use of the Service provided to you by any other person for any commercial or
governmental purpose will obligate you to pay Voipware's higher rates for commercial service on account of all periods,
including past periods, in which you use, or used, the Service for commercial or governmental purposes. Voipware
reserves the right to immediately terminate or modify the Service, if Voipware determines, in its sole discretion, that
your Service is being used for non-residential or commercial use.
If you have subscribed to Voipware's Small Business services, the Service and Materials are provided to you as a small
business user. This means that you are not to resell or transfer the service or Materials to any other person for any
purpose, without express written permission from Voipware in advance. You agree that the Voipware's Small Business Plans
do not confer the right to use the service for auto-dialing, continuous or extensive call forwarding, telemarketing, fax
broadcasting or fax blasting. Voipware reserves the right to immediately terminate or modify the Service, if Voipware
determines, in its sole discretion, that your Service is being used for any of the aforementioned activities.
The VoipwareCallingcard service is only accessible from within the continental United States and is not available from
Alaska, Hawaii, other US Territories or non-US locations.
Voipware charges you in advance for every Service. For VoipwareMonthly accounts and other recurring accounts ("Recurring
Service") Voipware only accepts payments by credit card. Your initial use of the Recurring Service authorizes Voipware to
charge the credit card account number on file with Voipware, including any changed information given Voipware if the card
expires or is replaced, for Voipware charges that accrue during the billing cycle. This authorization will remain valid
until 30 days after Voipware receives your written notice terminating Voipware's authority to charge your credit card.
Upon payment verification, you may be required to submit additional documentation establishing your identity and place
of residence in order to have your Service activated. Voipware may terminate your Service at any time in its sole
discretion, if any charge to your credit card on file with Voipware is declined or reversed or in case of any other
non-payment of account charges. Termination of Service for declined card, reversed charges or non-payment leaves you
FULLY LIABLE to Voipware for ALL CHARGES ACCRUED BEFORE TERMINATION and for charges incurred by Voipware owing to your
non-payment, such as (but not limited to) collection costs and attorney's fees.
By using the Service, you authorize that any charges incurred from the use of the Service shall be debited from your
Voipware account. You hereby agree that you are responsible for payment of all applicable charges on your call detail
report incurred as a result of the use of your Voipware account for the Service, including but not limited to the use or
misuse by an unauthorized third party, or any error, accidental use or loss. All funds in your Voipware account may not
be available for immediate use due to our verification process. Voipware will not offer any refunds or reimbursements for
the purchase price of accounts for the Services. Any fraudulent action by the user to avoid payment will be prosecuted
to the fullest extent of the law. If Voipware suspects fraudulent use of your Voipware debit account, it may suspend
or terminate your Voipware debit account without notice.
You are responsible for maintaining the confidentiality of your account number and/or password. You are responsible for
all uses of your account, whether or not actually or expressly authorized by you. You agree to notify Voipware immediately,
in writing or by calling the Voipware support line, if you become aware at any time that your Service is being stolen or
Voipware recommends that you routinely review your online account history to ensure its accuracy.
If you register for one of our pay services, you agree to be responsible for payment of all applicable charges incurred
as a result of your use of the Voipware pay services, including but not limited to the use or misuse by an unauthorized
third party, or any error, accidental use or loss. Voipware will not offer any refunds or reimbursements for the purchase
price of a calling card account. Call times for each call are rounded up to the next whole minute and billed in full
minute increments. Per call charges are rounded up to the next whole cent. All calls for which we receive answer supervision
shall incur a minimum one-minute charge. Voipware relies on answer supervision to determine whether and when a call has
been answered. Answer supervision is a signal sent by the carrier connecting the call to indicate the start of call.
Answer supervision is generally received when a call is answered; however, answer supervision may also be generated by
voicemail systems, private branch exchanges, and interexchange switching equipment. You must notify us in writing of any
disputed charges within sixty (60) days of the charges or you will have waived your right to dispute the charges.
All corporate names, service marks, logos, trade names, trademarks, websites and domain names of Voipware (collectively
"Marks") are and shall remain the exclusive property of Voipware and nothing in these Terms of Service shall grant you the
license to use such Marks.
All Services and/or Materials found in the Website are protected by trademark, copyright, or other intellectual property
laws. Any commercial use of the Services and/or Materials found on the Website is strictly prohibited, without the express,
prior, written consent of Voipware. Any reproduction or redistribution of the Services and/or Materials not in accordance
with the terms set forth herein is expressly prohibited by law, and may result in severe civil and criminal penalties.
Use of Software
The software that is made available to download from this Site is the copyrighted work of Voipware and/or its suppliers
and partners. Use of such software is governed by these Terms of Service and the terms set forth in the applicable End User
License Agreement. You may not reverse engineer, decompile or otherwise attempt to discover the source code of the
software available on the Website. WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER
SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED.
EXPORT CONTROL LAWS
The export and re-export of Voipware Materials are controlled by the export laws and regulations of the United States,
as they may be amended from time to time. Accordingly, you certify that you are aware of and will comply with all
applicable export rules and regulations, including the responsibility to obtain a license for the export or re-export
of the Materials to any destination requiring such a license. In addition, the Materials may not be exported or
re-exported (a) into, or to a national or resident of, any country to which the United States has embargoed goods, or
(b) to anyone on the United States Treasury Department's list of Specially Designated Nationals or the U.S. Commerce
Department's Table of Deny Orders, or (c) any other country to which the United States prohibits the export of goods,
technology or services or to nationals of those countries, wherever located. By downloading or using the Materials you
are certifying that you are not a national of one of the above-listed countries or of any other country to which the
United States embargoes goods, services or technology and that you are not a person on the Table of Denial Orders, the
Entity List, or the List of Specially Designated Nationals.
You agree to use the Materials and Services for lawful purposes only. You are prohibited from posting on, or transmitting
through, the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit,
profane, hateful, discriminatory, or other objectionable material of any kind, including, without limitation, material
that encourages unlawful conduct. If Voipware believes, in its sole discretion, that you have engaged in any of the foregoing
conduct, Voipware may, (i) remove such content from the Site; (ii) terminate or suspend your account or use of the Services
and Materials; and/or (iii) forward the offensive materials, your communications with Voipware, and your personally
identifiable information to the proper authorities for investigation or prosecution.
WARRANTIES AND DISCLAIMERS
HYPERLINKS OR OTHER WEB PAGES ACCESSIBLE FROM THIS SITE WILL ENABLE YOU TO LEAVE Voipware'S SITE. THE LINKED SITES ARE NOT
UNDER THE CONTROL OF Voipware AND Voipware IS NOT RESPONSIBLE FOR THE CONTENTS OF ANY LINKED SITE OR ANY LINK CONTAINED IN
A LINKED SITE, OR ANY CHANGES OR UPDATES TO SUCH SITES. Voipware IS PROVIDING THESE LINKS TO YOU ONLY AS A CONVENIENCE,
AND THE INCLUSION OF ANY LINK DOES NOT IMPLY ENDORSEMENT BY Voipware OF THE SITE. Voipware AND ITS AFFILIATES DO NOT CONTROL
OR ENDORSE THE CONTENT OF THIRD PARTY WEBSITES. ALL SERVICES AND MATERIALS PROVIDED ON THIS SITE ARE PROVIDED "AS IS".
Voipware DOES NOT MAKE ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF
TITLE OR NONINFRINGEMENT, OR ANY IMPLIED WARRANTIES OR MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH REGARD TO
THE SERVICES OR MATERIALS, ANY TRANSACTION PERFORMED THROUGH THE SERVICES OR ON THE INTERNET GENERALLY, OR AS TO THE
QUALITY OF THE CALL. Voipware SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY
SUCH TRANSACTION. Voipware DOES NOT WARRANT THAT THE SERVICES OR MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE OR WILL
OPERATE WITHOUT PACKET LOSS OR INTERRUPTION NOR DOES Voipware WARRANT ANY CONNECTION TO OR ANY TRANSMISSION OVER THE
INTERNET OR THAT ANY DEFECTS IN THE SERVICES OR MATERIALS WILL BE CORRECTED. Voipware DOES NOT GUARANTEE OR WARRANT THAT
THE FILES AVAILABLE FOR DOWNLOADING FROM THE SITE WILL BE FREE OF INFECTION OR VIRUSES, WORMS, TROJAN HORSES OR OTHER
CODE THAT CONTAINS CONTAMINATING OR DESTRUCTIVE PROPERTIES. YOU ARE RESPONSIBLE AND ARE URGED TO IMPLEMENT SUFFICIENT
PROCEDURES AND CHECKPOINTS TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR ACCURACY OF DATA INPUT AND OUTPUT, AND FOR
MAINTAINING A MEANS EXTERNAL TO THE SITE FOR THE RECONSTRUCTION OF ANY LOST DATA. YOU ASSUME TOTAL RESPONSIBILITY AND
RISK FOR YOUR USE OF THE SERVICES, MATERIALS AND THE INTERNET.
Statements and descriptions concerning the Service, Software or Materials, if any, by Voipware or Voipware's agents or
installers are informational and are not given as a warranty of any kind.
NO WARRANTIES, OR LIMITED WARRANTIES, FOR DEVICES
If you purchased a hardware device new from Voipware and the device included a limited warranty at the time of purchase,
you must refer to the separate limited warranty document for information on the limitation and disclaimer of certain
warranties. If your device did not include a limited warranty from Voipware at the time of purchase, you agree that you
accept the device "as is" and that you are not entitled to replacement or refund in the event of any defect.
EMERGENCY 9-1-1 CALLS
EMERGENCY 9-1-1 CALLS ARE NOT INTENDED TO BE CARRIED/SUPPORTED BY THE SOFTWARE OR SERVICES AND NEITHER Voipware NOR ANY
OF ITS AFFILIATES, SUBSIDIARIES, PARENT COMPANIES, AGENTS, NETWORK SERVICE PROVIDERS, PARTNERS, OR EMPLOYEES ARE OR
WILL BE LIABLE FOR SUCH CALLS OR YOUR FAILURE TO MAKE SUCH EMERGENCY CALLS USING THE MATERIALS OR SERVICES.
LIMITATION OF LIABILITY
IN NO EVENT WILL Voipware BE LIABLE FOR (I) ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED
TO DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS, DATA OR INFORMATION, AND THE LIKE) ARISING OUT
OF THE USE OF OR INABILITY TO USE THE SITE, SERVICES OR MATERIALS, OR ANY TRANSACTIONS PROVIDED ON THE SERVICE OR
DOWNLOADED OR HYPERLINKED FROM THE SITE, EVEN IF Voipware OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE
AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH, OR HYPERLINKED FROM, THE SITE.
You agree to indemnify, defend and hold Voipware, its officers, directors, employees, agents, shareholders, licensors,
suppliers, business partners and any third party information providers to the Site, Services or Materials from and
against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from your improper use
of any Services or Materials, or any violation of this Agreement by you. The provisions of this paragraph are for the
benefit of Voipware and its officers, directors, employees, agents, shareholders, licensors, suppliers, business partners
and any third party information providers to the Site, Services or Materials. Each of these individuals or entities shall
have the right to assert and enforce these provisions directly against you on its own behalf.
You agree that Voipware, in its sole discretion, may terminate your password, account (or any part thereof) or use of the
Services or Materials, for any reason, or no reason at all. Voipware may also in its sole discretion and at any time
discontinue providing the Materials, Services, or any parts thereof, with or without notice. You agree that any
termination of your access to the Services or Materials may be effected without prior notice, and acknowledge and
agree that Voipware may immediately deactivate or delete your account and/or bar any further access to the Services
or Materials. Further, you agree that Voipware shall not be liable to you or any third-party for any termination of
your access to the Services or Materials.
If you need to return a new hardware device purchased directly from Voipware, user must obtain a Goods Return Authorization
Number (GRA) from Voipware to set up a return or exchange by email or by calling the Voipware support line. Returns will
not be accepted without a Pre-Authorized GRA Number and must be sent back as follows: (i) with a copy of the proof of
purchase and original packaging, (ii) the contents must be undamaged and in original condition, and (iii) all documentation
and packaging materials must be returned. Full refunds are given for any hardware devices purchased directly from Voipware
if returned to Voipware within 30 days of the original invoice date and original shipping charges are non-refundable. If
items are returned in a damaged condition there may be a restock fee or the return may be refused by Voipware, in its sole
discretion. All new hardware devices sold by Voipware are sold with the manufacturer's limited warranty; you must refer
to the separate limited warranty document for information on the limitation and disclaimer of certain warranties. The
warranty period and service varies by manufacturer and such device. Any items purchased through a third party partner of
Voipware and not directly from Voipware will be subject solely to the terms and conditions of such third party's return and
Any dispute or claim between User and Voipware arising out of or relating to the Service or Materials provided in connection
with this Agreement shall be resolved by arbitration before a single arbitrator administered by the American Arbitration
Association in accordance with its Commercial Arbitration Rules. The arbitrator's decision shall follow the plain meaning
of the relevant documents, and shall be final and binding. Without limiting the foregoing, the parties agree that no
arbitrator has the authority to: (i) award relief in excess of what this Agreement provides; or (ii) award punitive or
exemplary damages. Judgment on the award rendered by the arbitrators may be entered in any court having jurisdiction
thereof. All claims shall be arbitrated individually and User will not bring, or join a punitive or certified class
action to arbitration or seek to consolidate or bring previously consolidated claims in arbitration. User acknowledges
that this arbitration provision constitutes a waiver of any right to a jury trial.
GOVERNING LAW; JURISDICTION
These Terms of Service shall be governed and construed in accordance with the laws of the State of California. You agree that
in any legal action or proceeding between you and Voipware for any purpose concerning this Agreement, you agree to submit
to exclusive jurisdiction in the state and federal courts of California and you expressly waive all defenses to jurisdiction.
Any cause of action or claim you may have with respect to the Site, Services or Materials must be commenced within one (1)
year after the claim or cause of action arises or such claim or cause of action is barred. Voipware's failure to insist upon
or enforce strict performance of any provision of these Terms of Service shall not be construed as a waiver of any provision or
right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these
Terms of Service. Voipware may assign its rights and duties under these Terms of Service to any party at any time without notice
PERSONAL INFORMATION AND PRIVACY
here. Please note that any non-personal information or material sent to Voipware
will generally be deemed NOT confidential.
modification on the Website and such modification shall be deemed effective immediately upon posting of the modified
Agreement. Your continued access or use of the Service shall be deemed your acceptance of the modifications. Notice will
be considered received by you, and such changes will become binding on you, on the date posted to the Voipware Web Site
and no further notice by Voipware is required. You agree to review these documents regularly as there may be modifications.
Voipware may also make changes to the Website, Materials, and/or Services at any time without notice