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 Voipware
phone-to-phone service offers a rechargeable, prepaid account
through which you can place low rate international phone-to-phone
calls. Upon opening an account with Voipware you will
receive an email containing your PIN number. The PIN number
is used for placing international calls using our toll-free
number. You can easily recharge your account online with
$20 to $200 denominations.
Each
Voipware account has a Personal Identification Number
(PIN) that allows you to make phone calls from any phone
in the US and Canada. Each PIN number is unique and is
used to confirm that you are placing a call or using a
given service.
You
can call our Customer Service using our toll-free number
1-888-827-1212 or you can email us your questions to the
following email address: support@Voipware.com. For more
information see the "Contact
Us" page.
No.
With
the Voipware phone-to-phone service you can call anywhere
in the world. However, our special rates are for phone
calls made to Bulgaria.
Here
are the dialing instructions for placing a calling:
- Register for the service. Click here to register;
- Purchase calling time. To purchase
calling time click here;
- Dial the toll-free access number 1-800-0000-0000;
- At the prompt enter the PIN you have received after registration;
- After confirmation from the system dial the number you wish
to call followed by the (#) button.
- After you complete the call, you may dial the pound button
twice (##) to start a new call.
Please, use the following dialing format:
For US, Canada & the Caribbean: 1 + area number + phone number;
For international: 011 + international number + area number + phone number
(including Bulgaria);
We
keep history records of your calls for the last 12 months.
Only
credit cards are acceptable for purchasing calling time.
In the future new methods such as checks and telephone
orders will be accepted. Users of this site will be notified
via e-mail as soon as the new option is available.
You
pay only for the minutes you talk. There is no charge for
calls less than 20 seconds. Call charge calculated in increments
of 20 seconds. You can check our calling
rates. There are no monthly, installation, activation
or connection fees.
To
check your balance go to the Balance & Call
History page.
No.
You pay for the time you talk. There are no monthly, installation,
or activation fees.
Yes.
Sometimes we need to see is a photocopy of your credit
card along with a credit card statement showing your billing
address and credit card number. We accept: driver's license,
passport and bank/credit card statements.
There
are several reasons why your credit card might be declined
by our system. The most common reasons are:
- Incorrect
expiration date - check to make sure you have the correct
expiration date;
- Incorrect
credit card number - make sure that you are entering
the correct 16-digit credit card number along with the
CVV2 security code;
- Incorrect
billing address - make sure the billing address you enter
matches the address where your monthly credit card statements
are mailed each month;
- Insufficient
Funds - make sure the amount you are trying to purchase
does not exceed your credit card limit;
- Credit
card reported missing or stolen. Credit card fraud;
- We
prosecute credit card fraud to the full extent of the
law.
If
you are unsure why your credit card was declined by our
system, please contact your issuing bank for further information.
Usually it takes up to 48 hours to receive the email confirmation,
containing your PIN number. In some cases your credit card
issuer might require us to contact them first so they can
authorize the charge to your credit card. This procedure
protects you from fraudulent charges on your account, and
it may take up to 48 hours after you have registered with
Voipware Phone. You can also retrieve your PIN online.
Just login into your account and go to the Balance & Call
History.
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